Privacy Policy
1. Overview
LayeredGeo Pty Ltd ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use it, and your rights regarding that information.
By using the LayeredGeo website and service ("Service"), you consent to the collection and use of your information as described in this policy.
2. Information We Collect
Account information
When you create an account we collect your email address and a securely hashed password.
Payment information
Payments are processed by Stripe. We do not store your card number or full card details. We store a Stripe customer ID and subscription status so we can manage your account.
Usage data
We log the street addresses you submit for report generation, the time of each request, and whether the report succeeded. We use this to operate the Service and diagnose issues.
Technical data
We collect standard server logs including IP address, browser type, and pages visited. This information is used for security monitoring and service improvement.
3. How We Use Your Information
- To create and manage your account;
- To generate geotechnical reports based on addresses you provide;
- To process payments and manage subscriptions;
- To send transactional emails (e.g. report delivery, billing receipts);
- To respond to support enquiries;
- To improve and maintain the Service;
- To comply with legal obligations.
We do not sell your personal information to third parties. We do not use your data for advertising.
4. Disclosure of Your Information
We share personal information only with:
- Stripe — payment processing (subject to Stripe's Privacy Policy);
- Supabase — authentication and database hosting (data stored in Australia or the US);
- Law enforcement or regulatory bodies where required by law.
5. Data Storage and Security
Your data is stored in a PostgreSQL database. We implement reasonable technical and organisational safeguards including encrypted connections (TLS), hashed passwords, and access controls.
No method of transmission over the internet is 100% secure. While we take all reasonable steps to protect your information, we cannot guarantee absolute security.
6. Retention
We retain account data for as long as your account is active. If you request deletion of your account, we will delete or anonymise your personal information within 30 days, except where we are required by law to retain it (e.g. financial records for 7 years under Australian tax law).
7. Cookies
We use session cookies for authentication (managed by Supabase). We do not use advertising cookies or third-party tracking cookies.
8. Your Rights
Under the Australian Privacy Act you have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your account and associated data;
- Complain about a breach of the APPs.
To exercise any of these rights, contact us at hello@layeredgeo.com.au. We will respond within 30 days.
9. Complaints
If you believe we have breached the Australian Privacy Principles and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated by email or by notice on the website. The updated policy will take effect from the date shown at the top of this page.
11. Contact
For any privacy enquiry, contact us at:
LayeredGeo Pty Ltd
hello@layeredgeo.com.au