Frequently Asked Questions

Currently Queensland and New South Wales. Each state has its own set of spatial data sources — geology, soils, groundwater, and imagery — and our system queries the appropriate sources based on the address you enter.

Victoria, South Australia, Western Australia, Tasmania, ACT, and NT are not currently supported.

Typically 2–4 minutes. This includes geocoding the address, fetching data from 8+ APIs, rendering QGIS maps, and assembling the PDF. Occasionally a slow upstream data service can extend this to 6–8 minutes.

Our address autocomplete uses the Mappify geocoding service. If your address isn't in the suggestions, try using just the street number and street name (e.g. "42 Smith Street, Brisbane") rather than the full address. Very new addresses or rural roads may not be in the geocoder's database.

If the report fails after geocoding, no credit is deducted.

No credit is deducted if a report fails. Credits are only deducted after a PDF is successfully generated. If you experience repeated failures for an address, contact us and we'll investigate.

Data is fetched live from state government spatial portals each time a report is generated — it's as current as those sources. Geological maps are updated infrequently (years), soil classifications rarely change, but imagery and bore records may be updated more regularly.

The report includes the generation date so you know when the data was fetched.

LayeredGeo reports are intended as a desktop study aid — a starting point for site screening and preliminary geotechnical context. They are not a substitute for a licensed geotechnical investigation and should not be used as standalone evidence for engineering design, regulatory submissions, or construction decisions without further investigation by a suitably qualified geotechnical engineer.

The GIS Export tool lets you download spatial datasets for any QLD or NSW address in formats ready for use in CAD and GIS software — DXF, Shapefile, or GeoPackage. Datasets include property boundaries, LiDAR contours, geology, soils, watercourses, roads, and elevation rasters.

DXF — for AutoCAD, Civil 3D, and most CAD packages.
Shapefile (.shp) — the standard GIS vector format, compatible with ArcGIS, QGIS, and others.
GeoPackage (.gpkg) — a modern open format supported by QGIS, ArcGIS Pro, and most GIS tools.

You can select from: property boundary, LiDAR contours (1m), geology polygons, soil classification, watercourses, roads, and a DEM elevation raster. Not all datasets are available in all formats — the export tool shows which formats apply to each dataset.

Data is clipped to a buffer around the selected property. The buffer size varies by dataset — tighter for property-specific layers like boundaries, wider for contextual layers like geology and roads.

No credit is deducted if an export fails. Credits are only consumed after a successful ZIP download is produced. If you experience repeated failures, contact us and we'll investigate.

Single and Pack credits never expire. Once purchased, use them whenever you need. Monthly subscription credits reset at the start of each billing period — unused credits from the previous month don't carry over.

Yes, cancel any time. You'll retain access until the end of the current billing period. There are no cancellation fees or penalties.

We assess refund requests case by case. If a report failed to generate or the output was clearly incorrect due to a data or rendering error on our side, we'll refund the credit or issue a replacement. Contact us with your account email and details.

All payments are processed by Stripe. We never store your card details. Stripe is PCI DSS Level 1 certified.

We log usage (account ID, address, timestamp) for billing and support purposes. Generated PDFs are stored temporarily and purged after a short period. We don't sell or share your data with third parties.

All spatial data is sourced from Australian state and federal government open data portals including QLD SLIP, NSW Six Maps, NSW Seamless Geology, NSW Environment, and the National Groundwater Information System (NGIS). See How It Works for the full source list.